ClayCrafters Inc. receives numerous customer queries daily regarding product specifications, installation procedures, and maintenance tips. The company uses Deskhero's ticket management feature to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
With the help of Deskhero's AI, ClayCrafters has been able to automate the process of generating knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This has not only saved time but also improved the quality of the knowledge base.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings. When a customer searches for information, the AI uses the embeddings to find the most relevant content from the knowledge base, tickets, uploaded files, and scraped website data.
The custom fields feature of Deskhero allows ClayCrafters to categorize tickets based on product type, issue, region, etc. This helps in prioritizing and assigning tickets to the right team, improving the overall efficiency of the customer support process.
By integrating Deskhero's REST API, ClayCrafters has been able to seamlessly connect their existing systems with Deskhero, ensuring a smooth flow of data and enhancing the effectiveness of their customer support.
How does Deskhero's AI improve the response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries, significantly reducing the time taken to respond to customers.
How does Deskhero's AI enhance the search results?
When a customer searches for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, tickets, uploaded files, and scraped website data.
How does ClayCrafters use the custom fields feature of Deskhero?
ClayCrafters uses the custom fields feature to categorize tickets based on product type, issue, region, etc. This helps in prioritizing and assigning tickets to the right team.
* This article provides an example of how a fictive company in the Manufacture of Construction Products in Baked Clay industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
