Cardboard Creations has an extensive knowledge base, including numerous articles, policies, manuals, and presentations. Managing this vast amount of information was challenging and time-consuming. With Deskhero's AI, the company can now automate the process, saving time and resources.
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate new knowledge base articles. This feature has significantly improved the quality and relevance of the articles, making them more useful for both the support team and the customers.
The AI also enhances the search results, making it easier for the support team to find relevant articles quickly. This feature is particularly useful when dealing with complex technical queries that require detailed product knowledge.
Furthermore, Deskhero's AI can scrape data from Cardboard Creations' website, keeping the knowledge base up-to-date with the latest product information. This feature ensures that the team always has the most current information at their fingertips, reducing the chances of providing outdated or incorrect information to customers.
Overall, Deskhero's AI capabilities have revolutionized Cardboard Creations' knowledge base management, making it more efficient and effective.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI embeddings to generate new knowledge base articles and enhance search results, making it easier to manage and navigate the knowledge base.
Can Deskhero's AI keep the knowledge base up-to-date with the latest product information?
Yes, Deskhero's AI can scrape data from your website, ensuring that your knowledge base is always updated with the most current product information.
Does Deskhero's AI improve the quality of the knowledge base articles?
Yes, Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate new articles, improving their quality and relevance.
* This article provides an example of how a fictive company in the Manufacture of corrugated cardboard boxes and containers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
