PaperBoard Producers Inc. has a vast amount of information in the form of policies, manuals, presentations, and website content. Before using Deskhero, finding relevant information was a time-consuming process for the support team.
With Deskhero, the company can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. The AI capabilities of Deskhero ensure that the generated articles are accurate and relevant.
The AI in Deskhero also enhances the search results in the knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI provides the most relevant search results based on the context of the query.
PaperBoard Producers Inc. also uses Deskhero's user groups feature to manage access to the knowledge base. Different user groups have access to different sets of information, ensuring that each team member has access to the information they need.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of PaperBoard Producers Inc.'s support team by making it easier to find and use relevant information.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. The AI capabilities of Deskhero ensure that the generated articles are accurate and relevant.
How does the AI enhance search results in the knowledge base?
The AI in Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the search query. It then provides the most relevant results based on this understanding.
Can we control who has access to the knowledge base?
Yes, Deskhero's user groups feature allows you to manage access to the knowledge base. You can create different user groups and control what information each group can access.
* This article provides an example of how a fictive company in the Manufacture of corrugated paper and paperboard industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
