Handmade Haven Ltd. receives a wide variety of customer queries daily. With Deskhero's ticket management system and AI capabilities, they are able to effectively categorize, prioritize, and respond to these queries. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
Deskhero's comprehensive search bar, powered by AI, enables Handmade Haven's support team to quickly find relevant information from various sources such as uploaded files like policies/manuals/presentation and scraped website data. This feature has been crucial in providing accurate and prompt responses to complex customer queries.
Deskhero's AI also assists in generating knowledge base articles from Word, PowerPoint, PDF files, and even from the company's website data. This has enabled Handmade Haven to build a robust knowledge base, which serves as a valuable resource for the support team and also empowers customers through self-service options.
The custom fields and user groups features of Deskhero allow Handmade Haven to tailor the platform according to their specific needs. They have set up different user groups for their various product lines, ensuring that tickets are routed to the right experts. The custom fields help in capturing specific information about each query, aiding in better problem resolution.
Through Deskhero's REST API, Handmade Haven has integrated the platform with their existing systems, creating a unified customer support ecosystem. The seamless integration has further improved the efficiency of their support operations.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps in providing quick and relevant responses to customer queries.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI enhances the search functionality by using OpenAI Embeddings to find relevant content from various sources. This ensures that the most pertinent information is surfaced during searches.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, creating a unified customer support ecosystem.
* This article provides an example of how a fictive company in the Manufacture of crocheted accessories (e.g., hats, scarves, gloves) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
