Crochet Cuties Inc. receives hundreds of customer queries daily, ranging from product inquiries to delivery status checks. The company uses Deskhero's ticket management system to organize these queries effectively. However, the real game-changer is the platform's advanced AI capabilities, which use OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other uploaded files to generate suggested replies.
The AI system not only speeds up the response time but also ensures that the responses are accurate and relevant. This has significantly reduced the workload on the customer support team, allowing them to focus on more complex issues that require human intervention.
Deskhero's comprehensive search bar, powered by AI, has been instrumental in helping the support team find relevant information quickly. Whether it's a specific customer query or an internal policy document, the AI-enhanced search bar delivers precise results in seconds.
Furthermore, the AI capabilities extend to the knowledge base, where articles are automatically generated from Word, PowerPoint, PDF files, and even scraped website data. This has made the process of updating the knowledge base faster and more efficient.
Overall, Deskhero's AI capabilities have transformed the way Crochet Cuties Inc. handles customer support, resulting in improved efficiency, faster response times, and higher customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other uploaded files. It then uses this information to generate suggested replies that are accurate and relevant to the query.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses advanced AI algorithms to deliver precise search results in seconds. It can search through tickets, knowledge base articles, and other uploaded files to find the information you're looking for.
How does Deskhero's AI system update the knowledge base?
Deskhero's AI system can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This makes the process of updating the knowledge base faster and more efficient.
* This article provides an example of how a fictive company in the Manufacture of crocheted infant apparel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
