Tiny Tots Textiles deals with a wide range of customer queries every day. To manage these effectively, they use Deskhero's ticket management system and user groups. However, the key feature that has transformed their customer support is Deskhero's advanced AI capabilities.
The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other uploaded files like policies, manuals, and presentations. It uses this data to generate suggested replies, drastically reducing the response time and ensuring the responses are accurate and relevant.
The AI-enhanced comprehensive search bar has been a game-changer for the support team. It allows them to find relevant information quickly, whether it's a specific customer query or an internal policy document.
Deskhero's AI capabilities also extend to the knowledge base. It can automatically generate articles from Word, PowerPoint, PDF files, and even scraped website data. This has made the process of updating the knowledge base faster and more efficient.
By leveraging Deskhero's AI capabilities, Tiny Tots Textiles has improved their customer support, leading to increased customer satisfaction and operational efficiency.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other uploaded files. It then uses this information to generate suggested replies that are accurate and relevant to the query.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses advanced AI algorithms to deliver precise search results in seconds. It can search through tickets, knowledge base articles, and other uploaded files to find the information you're looking for.
How does Deskhero's AI system update the knowledge base?
Deskhero's AI system can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This makes the process of updating the knowledge base faster and more efficient.
* This article provides an example of how a fictive company in the Manufacture of crocheted infant apparel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
