CrucibleCraft has a large customer base with diverse needs and queries. The company uses Deskhero's advanced AI capabilities to manage the high volume of support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries, thereby improving customer satisfaction.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex queries that require in-depth knowledge about the products.
CrucibleCraft also uses Deskhero's custom fields feature to categorize the tickets based on the type of product, issue, and customer. This allows them to prioritize the tickets and assign them to the right team members, ensuring efficient resolution of issues.
Additionally, CrucibleCraft uses the knowledge base feature to create a repository of common issues and their solutions. The AI automatically generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This not only helps the support team but also allows customers to find solutions to their problems without having to contact the support team.
Overall, Deskhero's advanced AI capabilities have enabled CrucibleCraft to provide efficient and effective customer support, leading to increased customer loyalty and retention.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. It finds relevant content and presents it in a way that makes it easy for the support team to find the information they need quickly.
How does Deskhero help in managing the high volume of support tickets?
Deskhero uses advanced AI to generate suggested replies to customer queries, significantly reducing the response time. It also categorizes the tickets using custom fields, allowing the company to prioritize and assign them efficiently.
How does the knowledge base feature benefit the customers?
The knowledge base feature allows customers to find solutions to their problems without having to contact the support team. It contains articles generated by the AI from various sources, providing comprehensive and accurate information.
* This article provides an example of how a fictive company in the Manufacture of crucibles, stoppers, saggers, trays and other related products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
