DrapeMaster Inc. has a large customer base with diverse queries ranging from product specifications to installation assistance. They use Deskhero's ticket management feature to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent by support agents on each ticket.
With the custom fields feature, DrapeMaster Inc. can categorize tickets based on their content, making it easier for the support team to prioritize and address them. The AI uses OpenAI Embeddings to understand the context and categorize the tickets accordingly.
DrapeMaster Inc. also leverages the knowledge base feature of Deskhero. The AI capabilities automatically generate articles from uploaded files like policies, manuals, and presentations. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
The website scraping feature of Deskhero allows DrapeMaster Inc. to keep track of any changes in their online content. The AI capabilities ensure that any updates are reflected in the knowledge base and suggested replies, keeping the information consistent across all platforms.
Finally, the comprehensive search bar powered by AI enhances the efficiency of the support team. It uses OpenAI Embeddings to find relevant content from tickets, knowledge base articles, and uploaded files, providing the support team with all the necessary information at their fingertips.
How does Deskhero's AI capabilities improve the efficiency of the customer support team?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent by support agents on each ticket. It also categorizes tickets, generates knowledge base articles, and provides relevant search results, enhancing the overall efficiency of the support team.
How does Deskhero ensure that the knowledge base is always up-to-date?
Deskhero's AI capabilities automatically generate knowledge base articles from uploaded files like policies, manuals, and presentations. The website scraping feature also updates the knowledge base with any changes in the online content.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from tickets, knowledge base articles, and uploaded files. This provides the support team with all the necessary information at their fingertips.
* This article provides an example of how a fictive company in the Manufacture of Curtains and Drapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
