Bespoke Furnishings Inc. uses Deskhero's AI-powered search bar to quickly find relevant information from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time taken to resolve customer queries and improved the overall efficiency of their support team.
The company also uses Deskhero's user groups feature to segment their customers based on various criteria such as purchase history, location, and product type. This allows them to provide personalized support and improve customer satisfaction.
Bespoke Furnishings Inc. leverages Deskhero's AI capabilities to generate suggested replies to customer queries. This not only speeds up the response time but also ensures consistency in the quality of support provided.
Using Deskhero's kanban board, the company is able to visually track the progress of each support ticket. This helps in identifying bottlenecks and improving the overall workflow of the support team.
Finally, the company uses Deskhero's custom fields feature to capture specific information about each customer interaction. This data is then used to generate insights and improve their support processes.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to analyze the content of your data sources and find the most relevant information. This can significantly speed up the process of finding answers to customer queries.
How does Deskhero generate suggested replies?
Deskhero uses AI to analyze the content of a customer query and generate a suggested reply based on similar queries that have been resolved in the past. This not only speeds up the response time but also ensures consistency in the quality of support provided.
What is the purpose of Deskhero's custom fields feature?
Deskhero's custom fields feature allows you to capture specific information about each customer interaction. This data can then be used to generate insights and improve your support processes.
* This article provides an example of how a fictive company in the Manufacture of custom-made office and shop furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
