MetalCut Solutions uses Deskhero's AI capabilities to generate structured data lists from previous tickets, knowledge base articles, uploaded files, and scraped website data. This enables the company to quickly identify common issues and trends, allowing them to proactively address customer concerns.
The company also uses Deskhero's custom fields and email domains to categorize and manage customer queries more effectively. This has significantly reduced the time taken to resolve customer issues and has improved the overall customer experience.
Deskhero's AI-powered ticket management system has been instrumental in helping MetalCut Solutions prioritize and address customer queries. The system uses OpenAI embeddings to suggest replies based on relevant content, which has led to faster resolution times and increased customer satisfaction.
Furthermore, MetalCut Solutions uses Deskhero's comprehensive search bar and REST API to easily access and integrate customer support data with other business systems. This has improved the company's operational efficiency and has provided valuable insights for decision-making.
Finally, the company uses Deskhero's knowledge base to educate customers about their products and services. The platform's AI capabilities automatically generate articles from word, powerpoint, pdf files, which has saved the company significant time and resources.
How does MetalCut Solutions use Deskhero's AI capabilities to improve customer support?
MetalCut Solutions uses Deskhero's AI capabilities to generate structured data lists from previous tickets, knowledge base articles, and uploaded files. This enables them to quickly identify common issues and trends, allowing them to proactively address customer concerns. They also use the AI-powered ticket management system to suggest replies based on relevant content, leading to faster resolution times.
How does MetalCut Solutions integrate Deskhero with other business systems?
MetalCut Solutions uses Deskhero's REST API to easily access and integrate customer support data with other business systems. This improves their operational efficiency and provides valuable insights for decision-making.
How does MetalCut Solutions use Deskhero's knowledge base?
MetalCut Solutions uses Deskhero's knowledge base to educate customers about their products and services. The platform's AI capabilities automatically generate articles from word, powerpoint, pdf files, saving the company significant time and resources.
* This article provides an example of how a fictive company in the Manufacture of cutting and shearing machines for metallurgy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
