FurryFriends Ltd. uses Deskhero's ticket management system to handle customer inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and suggest relevant replies, reducing the time spent by helpdesk agents on each ticket.
The company also uses Deskhero's custom fields and structured data lists to categorize tickets based on their type and priority. This helps them manage their workload effectively and ensure that urgent issues are addressed promptly. The AI capabilities of Deskhero enhance this process by predicting the urgency of new tickets based on historical data.
FurryFriends Ltd. leverages Deskhero's knowledge base feature to provide their customers with comprehensive information about their products. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easy for helpdesk agents to find and share information.
The company uses Deskhero's website scraping feature to monitor customer feedback on various online platforms. The AI capabilities of Deskhero analyze this data and provide insights, helping the company improve their products and services.
Finally, FurryFriends Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further improved their helpdesk services, resulting in higher customer satisfaction.
How does Deskhero's AI capabilities reduce response times?
Deskhero's AI capabilities analyze previous tickets and suggest relevant replies, reducing the time spent by helpdesk agents on each ticket.
Can Deskhero predict the urgency of new tickets?
Yes, the AI capabilities of Deskhero can predict the urgency of new tickets based on historical data, helping companies manage their workload effectively.
How does Deskhero's AI capabilities assist in monitoring customer feedback?
Deskhero's AI capabilities analyze data from website scraping and provide insights, helping companies improve their products and services.
* This article provides an example of how a fictive company in the Manufacture of dehydrated pet food industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
