PetBites Inc. receives a high volume of customer inquiries daily, ranging from product information requests to complaints about delivery delays. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by customer support agents on each ticket.
With Deskhero's custom fields and structured data lists, PetBites Inc. is able to categorize and prioritize tickets based on their urgency and type. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Deskhero's AI capabilities also enhance the search results on PetBites Inc.'s helpdesk. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI provides more accurate and relevant search results. This has reduced the number of repeat inquiries, freeing up customer support agents to handle more complex issues.
The company also uses Deskhero's knowledge base feature to create a comprehensive repository of information about their products. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easy for customer support agents to find and share information with customers.
Finally, PetBites Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support processes, resulting in higher productivity and improved customer satisfaction.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by customer support agents on each ticket. They also enhance the search results on the helpdesk, providing more accurate and relevant results.
How does Deskhero help in handling critical issues?
With Deskhero's custom fields and structured data lists, companies can categorize and prioritize tickets based on their urgency and type. This ensures that critical issues are addressed promptly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, further streamlining customer support processes.
* This article provides an example of how a fictive company in the Manufacture of dehydrated pet food industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
