PixelPerfect Displays receives hundreds of customer queries and support requests daily. Managing these tickets manually was proving to be a challenge, leading to delayed responses and unsatisfied customers. The company turned to Deskhero for a solution. With its advanced AI capabilities, Deskhero was able to automate ticket management, categorizing and prioritizing tickets based on urgency and topic.
Deskhero's AI capabilities also proved beneficial in generating suggested replies. Using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero was able to provide accurate and relevant responses, significantly reducing the time taken to resolve tickets.
The company also used Deskhero's knowledge base feature to create a comprehensive database of common issues and solutions. This allowed customers to find answers to their queries without having to raise a ticket, further reducing the workload on the support team.
Deskhero's AI-enhanced search function was another boon for PixelPerfect Displays. Customers could quickly find relevant information using the comprehensive search bar, which used AI to enhance search results. This led to a significant decrease in the number of tickets raised, as customers were able to find solutions to their problems independently.
Overall, Deskhero's advanced AI capabilities have helped PixelPerfect Displays streamline their customer support process, resulting in improved customer satisfaction and reduced workload for the support team.
How does Deskhero's AI help in managing tickets?
Deskhero's AI automates ticket management by categorizing and prioritizing tickets based on urgency and topic. This helps in efficient ticket resolution and improves customer satisfaction.
How does Deskhero generate suggested replies?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate accurate and relevant suggested replies.
How does Deskhero's AI-enhanced search function work?
Deskhero's comprehensive search bar uses AI to enhance search results, making it easier for customers to find relevant information and solutions to their problems.
* This article provides an example of how a fictive company in the Manufacture of displays and monitors for computers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
