As a leading manufacturer, ScreenMaster Displays receives numerous customer queries and support requests daily. Managing these tickets manually was proving to be a challenge. They turned to Deskhero for a solution. Deskhero's advanced AI capabilities allowed the company to automate their ticket management process, efficiently categorizing and prioritizing tickets based on urgency and topic.
Deskhero's AI also proved beneficial in generating suggested replies. Leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero was able to provide accurate and relevant responses, significantly reducing the time taken to resolve tickets.
ScreenMaster Displays also used Deskhero's knowledge base feature to create a comprehensive database of common issues and solutions. This self-service portal allowed customers to find answers to their queries independently, reducing the number of tickets raised and the workload on the support team.
The company also benefited from Deskhero's AI-enhanced search function. Customers were able to quickly find relevant information using the comprehensive search bar, which used AI to enhance search results. This led to a decrease in the number of tickets raised, as customers were able to solve their problems without needing to contact the support team.
Overall, Deskhero's advanced AI capabilities have greatly enhanced ScreenMaster Displays' customer support services, leading to improved customer satisfaction and reduced workload for the support team.
How does Deskhero's AI automate the ticket management process?
Deskhero's AI categorizes and prioritizes tickets based on urgency and topic, automating the ticket management process and improving efficiency.
How does Deskhero generate suggested replies?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate accurate and relevant suggested replies.
How does the AI-enhanced search function work?
Deskhero's comprehensive search bar uses AI to enhance search results, allowing customers to quickly find relevant information and solutions to their problems.
* This article provides an example of how a fictive company in the Manufacture of displays and monitors for computers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
