Toyland Creations receives numerous customer queries daily. The company was struggling to manage these queries efficiently and provide personalized responses. They decided to implement Deskhero to automate their customer support services.
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and personalized.
The AI-powered comprehensive search bar enables the support team to find relevant content quickly, reducing the time spent on searching for information. This allows the team to resolve customer issues more efficiently.
The platform's custom fields and structured data lists allow Toyland Creations to categorize and prioritize tickets based on their urgency and importance. This ensures that all customer issues are addressed in a timely manner.
Moreover, the knowledge base feature provides customers with a self-service portal where they can find solutions to common issues. The AI generates articles from various sources, including word, powerpoint, pdf files, and scraped website data, providing customers with comprehensive and up-to-date information.
How does Deskhero ensure personalized customer interactions?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This ensures that the responses are not only quick but also personalized based on the customer's issue.
How does Deskhero enhance the efficiency of the support team?
Deskhero's AI-powered search bar allows the support team to find relevant content quickly, reducing the time spent on searching for information. This allows the team to focus more on resolving customer issues, thereby enhancing their efficiency.
How does the knowledge base feature benefit customers?
The knowledge base feature provides customers with a self-service portal where they can find solutions to common issues. The AI generates articles from various sources, providing customers with comprehensive and up-to-date information.
* This article provides an example of how a fictive company in the Manufacture of Dolls and Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
