LockCrafters Inc. uses Deskhero's AI capabilities to manage their customer support tickets. The AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to new tickets. This significantly reduces the time spent by customer support agents on each ticket, improving efficiency and customer satisfaction.
The company also leverages Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This automated process not only saves time but also ensures that all relevant information is included in the knowledge base, providing a comprehensive resource for both customers and support agents.
Deskhero's AI also enhances the search results in the platform. By using OpenAI Embeddings, the AI can find and suggest the most relevant content based on the user's search query. This feature has proven invaluable for LockCrafters Inc., as it allows their support agents to quickly find the information they need to resolve customer issues.
Furthermore, LockCrafters Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer support data is centralized, making it easier to track, manage, and analyze.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of LockCrafters Inc.'s customer support and helpdesk services.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to new tickets. This reduces the time spent by customer support agents on each ticket, improving efficiency and customer satisfaction.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find and suggest the most relevant content based on the user's search query. This allows support agents to quickly find the information they need to resolve customer issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This ensures that all customer support data is centralized, making it easier to track, manage, and analyze.
* This article provides an example of how a fictive company in the Manufacture of door hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
