DoorSecure Ltd. uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures that the knowledge base is comprehensive and up-to-date, providing a valuable resource for both customers and support agents.
The company also leverages Deskhero's AI to manage their customer support tickets. The AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to new tickets. This significantly reduces the time spent by customer support agents on each ticket, improving efficiency and customer satisfaction.
Deskhero's AI also enhances the search results in the platform. By using OpenAI Embeddings, the AI can find and suggest the most relevant content based on the user's search query. This feature has proven invaluable for DoorSecure Ltd., as it allows their support agents to quickly find the information they need to resolve customer issues.
Furthermore, DoorSecure Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer support data is centralized, making it easier to track, manage, and analyze.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of DoorSecure Ltd.'s customer support and helpdesk services.
How does Deskhero's AI automate the generation of the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This automated process ensures that the knowledge base is comprehensive and up-to-date.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to new tickets. This reduces the time spent by customer support agents on each ticket, improving efficiency and customer satisfaction.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This ensures that all customer support data is centralized, making it easier to track, manage, and analyze.
* This article provides an example of how a fictive company in the Manufacture of door hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
