RockSolid Machinery receives hundreds of support tickets daily, ranging from technical issues to inquiries about machinery operation. The advanced AI capabilities of Deskhero help in managing these tickets effectively by categorizing them based on their content and urgency. This allows the support team to prioritize and address the most critical issues first, improving response times and customer satisfaction.
The AI also generates knowledge base articles from previously resolved tickets, manuals, and other uploaded files. This not only reduces the workload of the support team but also provides customers with instant solutions to common problems, reducing the number of incoming tickets.
Deskhero's AI also enhances the search functionality, providing more relevant results to customer queries. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the AI can understand the context of the query and provide the most appropriate solutions.
Additionally, the AI capabilities of Deskhero allow RockSolid to provide custom email domains and user groups. This helps in better organization and tracking of customer interactions, leading to improved customer service.
Finally, the AI-powered suggested replies feature of Deskhero enables the support team to respond to customer queries faster and more accurately. By analyzing the content of the ticket and the customer's history, the AI suggests the most appropriate response, saving time and ensuring consistency in the quality of support.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI categorizes incoming support tickets based on their content and urgency. This allows the support team to prioritize and address the most critical issues first, improving response times and customer satisfaction.
How does the AI generate knowledge base articles?
The AI in Deskhero generates knowledge base articles from previously resolved tickets, manuals, and other uploaded files. This provides customers with instant solutions to common problems, reducing the number of incoming tickets.
How does the AI enhance the search functionality?
By leveraging OpenAI embeddings from previous tickets and knowledge base articles, Deskhero's AI can understand the context of a query and provide the most appropriate solutions, enhancing the search functionality.
* This article provides an example of how a fictive company in the Manufacture of earth-moving, excavating and other materials handling machinery for mining, quarrying and construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
