QuarryMaster Inc. receives a multitude of support tickets daily, covering a wide range of issues and inquiries. Deskhero's advanced AI capabilities assist in efficiently managing these tickets by classifying them based on their content and urgency. This ensures that the most critical issues are addressed promptly, enhancing response times and customer satisfaction.
With Deskhero, the company can generate knowledge base articles from previously resolved tickets, manuals, and other uploaded files. This not only lightens the load on the support team but also provides customers with immediate solutions to common issues, thereby reducing the volume of incoming tickets.
Deskhero's AI also improves the search functionality, delivering more relevant results to customer queries. By using OpenAI embeddings from previous tickets and knowledge base articles, the AI can comprehend the context of the query and provide the most suitable solutions.
Furthermore, Deskhero's AI capabilities allow QuarryMaster to offer custom email domains and user groups. This aids in better organization and tracking of customer interactions, leading to enhanced customer service.
Lastly, the AI-powered suggested replies feature of Deskhero enables the support team to respond to customer queries more swiftly and accurately. By analyzing the content of the ticket and the customer's history, the AI suggests the most fitting response, saving time and ensuring consistency in the quality of support.
How does Deskhero's AI assist in managing support tickets?
Deskhero's AI assists in managing support tickets by classifying them based on their content and urgency. This ensures that the most critical issues are addressed promptly, enhancing response times and customer satisfaction.
How does the AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from previously resolved tickets, manuals, and other uploaded files. This provides customers with immediate solutions to common issues, thereby reducing the volume of incoming tickets.
How does the AI enhance the search functionality?
Deskhero's AI enhances the search functionality by using OpenAI embeddings from previous tickets and knowledge base articles. This allows the AI to comprehend the context of the query and provide the most suitable solutions.
* This article provides an example of how a fictive company in the Manufacture of earth-moving, excavating and other materials handling machinery for mining, quarrying and construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
