EarthMovers Ltd. deals with numerous support tickets every day, encompassing a variety of issues and inquiries. Deskhero's advanced AI capabilities aid in effectively handling these tickets by sorting them based on their content and urgency. This ensures that the most pressing issues are tackled first, improving response times and customer satisfaction.
Deskhero enables the company to create knowledge base articles from previously resolved tickets, manuals, and other uploaded files. This not only eases the burden on the support team but also provides customers with instant solutions to common problems, thus reducing the number of incoming tickets.
Deskhero's AI also enhances the search functionality, providing more relevant results to customer queries. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the AI can understand the context of the query and provide the most appropriate solutions.
Moreover, Deskhero's AI capabilities allow EarthMovers to provide custom email domains and user groups. This facilitates better organization and tracking of customer interactions, leading to improved customer service.
Finally, the AI-powered suggested replies feature of Deskhero enables the support team to respond to customer queries more quickly and accurately. By analyzing the content of the ticket and the customer's history, the AI suggests the most suitable response, saving time and ensuring consistency in the quality of support.
How does Deskhero's AI aid in managing support tickets?
Deskhero's AI aids in managing support tickets by sorting them based on their content and urgency. This ensures that the most pressing issues are tackled first, improving response times and customer satisfaction.
How does the AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from previously resolved tickets, manuals, and other uploaded files. This provides customers with instant solutions to common problems, thus reducing the number of incoming tickets.
How does the AI enhance the search functionality?
Deskhero's AI enhances the search functionality by leveraging OpenAI embeddings from previous tickets and knowledge base articles. This allows the AI to understand the context of the query and provide the most appropriate solutions.
* This article provides an example of how a fictive company in the Manufacture of earth-moving, excavating and other materials handling machinery for mining, quarrying and construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
