OvenTech Ltd. uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to provide quick and accurate responses to customer queries. This has resulted in improved customer satisfaction and a significant reduction in the workload of their customer support team.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from their extensive database of product manuals, troubleshooting guides, and customer interactions. This has enabled them to provide prompt and precise solutions to customer issues.
By leveraging Deskhero's custom fields and structured data lists, OvenTech Ltd. has been able to effectively categorize and prioritize customer tickets. The AI-powered ticket management system automatically assigns tickets to the right support team, ensuring faster resolution times.
OvenTech Ltd. has also benefited from Deskhero's knowledge base feature. The AI capabilities of Deskhero automatically generate articles from word, PowerPoint, and PDF files, simplifying the process of creating and updating the knowledge base.
Lastly, OvenTech Ltd. uses Deskhero's REST API to integrate their existing systems with Deskhero, allowing them to fully utilize the platform's advanced AI capabilities across their entire customer support infrastructure.
How does Deskhero's AI capabilities improve customer satisfaction?
Deskhero's AI analyzes previous tickets and knowledge base articles to provide quick and accurate responses to customer queries. This results in improved customer satisfaction due to faster and more precise resolutions.
How does Deskhero help in managing customer tickets?
Deskhero's AI-powered ticket management system categorizes and prioritizes customer tickets. It also assigns tickets to the right support team, ensuring faster resolution times.
How does Deskhero's AI capabilities simplify the creation of the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from word, PowerPoint, and PDF files. This simplifies the process of creating and updating the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of electric cookers, ovens and hobs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
