ConnectoTech Industries uses Deskhero's AI capabilities to manage their helpdesk services. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduces the workload of the helpdesk team but also ensures that customers receive accurate and prompt responses.
The company also uses Deskhero's custom email domains and user groups to streamline communication within the helpdesk team. This improves collaboration and ensures that issues are resolved in a timely manner.
Deskhero's kanban board is another valuable tool for ConnectoTech. It provides a visual representation of the ticket management process, allowing the team to track progress and identify bottlenecks.
ConnectoTech also leverages Deskhero's website scraping feature to gather relevant information from their website. This data is used by the AI system to enhance search results and generate suggested replies.
Overall, Deskhero's AI capabilities have significantly improved ConnectoTech's helpdesk services, leading to increased efficiency and improved customer satisfaction.
How does Deskhero's AI reduce the workload of the helpdesk team?
Deskhero's AI uses OpenAI embeddings to generate suggested replies to customer queries. This reduces the time and effort required to respond to each ticket, thereby reducing the workload of the helpdesk team.
How does Deskhero improve collaboration within the helpdesk team?
Deskhero's custom email domains and user groups streamline communication within the helpdesk team, improving collaboration and ensuring that issues are resolved promptly.
How does Deskhero's kanban board benefit ConnectoTech?
Deskhero's kanban board provides a visual representation of the ticket management process, allowing the team to track progress and identify bottlenecks. This improves workflow efficiency and helps the team manage tickets more effectively.
* This article provides an example of how a fictive company in the Manufacture of Electrical Connectors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
