ElectroPulse Inc. receives numerous customer queries daily, ranging from product inquiries to technical support requests. Using Deskhero's ticket management feature, they are able to organize and prioritize these tickets effectively. The AI-powered system leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses, reducing the time spent on each ticket.
The custom fields feature allows ElectroPulse Inc. to categorize tickets based on their unique business needs. This, combined with the AI's ability to generate suggested replies, has significantly reduced the response time and increased customer satisfaction.
ElectroPulse Inc. also utilizes Deskhero's knowledge base feature, which is enriched by the AI's ability to generate articles from word, powerpoint, and pdf files. This has made it easier for their support team to find relevant information and provide accurate responses.
With Deskhero's website scraping feature, ElectroPulse Inc. is able to keep their knowledge base updated with the latest information from their website. The AI capabilities enhance this feature by using the scraped data to improve search results and suggested replies.
Finally, the REST API provided by Deskhero allows ElectroPulse Inc. to integrate their existing systems with the platform, ensuring a seamless workflow. The AI capabilities further enhance this integration by providing relevant content based on the data from these systems.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses. This reduces the time spent on each ticket and improves the efficiency of the support team.
How does the AI enhance the knowledge base feature?
The AI can generate knowledge base articles from word, powerpoint, and pdf files. This makes it easier for the support team to find relevant information and provide accurate responses.
How does the AI use the data from website scraping?
The AI uses the data scraped from the website to improve search results and suggested replies. This ensures that the support team always has the most up-to-date information.
* This article provides an example of how a fictive company in the Manufacture of Electronic Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
