KeyBoardTech uses Deskhero's structured data lists and custom fields to organize customer inquiries. The AI capabilities of Deskhero analyze this data to suggest relevant responses, significantly reducing the response time.
Deskhero's AI also enhances the search results in the platform. When a helpdesk representative searches for a term, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This feature increases the efficiency of the helpdesk team and improves the quality of their responses.
KeyBoardTech also takes advantage of Deskhero's website scraping feature. The AI analyzes the scraped data and generates new knowledge base articles, keeping the helpdesk team updated with the latest information.
Furthermore, KeyBoardTech uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to automate various tasks and further streamline their helpdesk operations.
Overall, Deskhero's advanced AI capabilities have helped KeyBoardTech improve the efficiency and quality of their helpdesk services.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a term is searched in Deskhero, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results.
How does Deskhero's website scraping feature work?
Deskhero's AI analyzes the data scraped from websites and generates new knowledge base articles. This ensures that the helpdesk team always has the latest information.
* This article provides an example of how a fictive company in the Manufacture of electronic musical instruments (e.g keyboards, synthesizers) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
