SynthCraft receives a high volume of customer inquiries regarding the usage and troubleshooting of their electronic musical instruments. To manage these inquiries efficiently, they utilize Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses to new tickets.
Deskhero's AI also enhances the search results in the platform. When a customer support representative searches for a term, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This feature significantly reduces the time spent on searching for information and increases the efficiency of the customer support team.
SynthCraft also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI analyzes the scraped data and generates new knowledge base articles, ensuring that the support team always has the latest information at their fingertips.
Moreover, SynthCraft uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to automate various tasks and further enhance the efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have enabled SynthCraft to provide high-quality customer support while reducing the workload of their support team.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a term is searched in Deskhero, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results.
How does Deskhero's website scraping feature work?
Deskhero's AI analyzes the data scraped from websites and generates new knowledge base articles. This ensures that the support team always has the latest information.
* This article provides an example of how a fictive company in the Manufacture of electronic musical instruments (e.g keyboards, synthesizers) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
