OptiTech Solutions was facing challenges in managing the volume of customer queries and support tickets. The company was looking for a solution that could not only manage the tickets but also provide intelligent suggestions for resolving customer issues.
With Deskhero, OptiTech Solutions was able to structure their customer data, manage tickets effectively, and utilize custom fields and email domains. The Kanban board feature allowed the team to visualize their workflow and prioritize tasks accordingly.
The advanced AI capabilities of Deskhero have been particularly beneficial for OptiTech Solutions. The platform uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhances search results, making it easier for the team to find relevant content. The knowledge base feature allows the team to create a repository of information that can be easily accessed and updated.
Overall, Deskhero has enabled OptiTech Solutions to improve their customer support services, resulting in increased customer satisfaction and efficiency.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This makes it easier for the team to find relevant content.
How does Deskhero help in managing tickets?
Deskhero provides a structured system for managing tickets. It allows you to categorize, prioritize, and track the progress of each ticket. The Kanban board feature provides a visual representation of the workflow.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This helps in reducing the response time and improving the efficiency of the customer support team.
* This article provides an example of how a fictive company in the Manufacture of electronic optical instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
