Spectra Precision Instruments was dealing with a large number of customer queries and support tickets. They needed a solution that could help them manage these tickets and provide intelligent responses to customer queries.
Deskhero provided the solution they were looking for. With its structured data lists, custom fields, and custom email domains, Spectra Precision Instruments was able to organize their customer data and manage tickets effectively.
The advanced AI capabilities of Deskhero have been instrumental in improving the company's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the response time and improved the quality of customer support.
Furthermore, Deskhero's AI enhances search results, making it easier for the team to find relevant content. The knowledge base feature allows the team to create a repository of information that can be easily accessed and updated.
Overall, Deskhero has helped Spectra Precision Instruments to enhance their customer support services, resulting in increased customer satisfaction and operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps in reducing the response time and improving the efficiency of the customer support team.
How does Deskhero help in managing tickets?
Deskhero provides a structured system for managing tickets. It allows you to categorize, prioritize, and track the progress of each ticket. The Kanban board feature provides a visual representation of the workflow.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This makes it easier for the team to find relevant content.
* This article provides an example of how a fictive company in the Manufacture of electronic optical instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
