CargoKing Ltd. receives a large number of support tickets daily. Managing these tickets was a challenge until they started using Deskhero. The platform's advanced AI capabilities analyze previous tickets and suggest replies, significantly reducing the response time.
The AI also uses OpenAI embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This has improved the quality of responses and increased customer satisfaction.
Deskhero's AI capabilities also enhance the search results, making it easier for the support agents to find the required information. This has increased their efficiency and reduced the time spent on each ticket.
The kanban board provided by Deskhero allows CargoKing Ltd. to visualize their workflow and manage their tickets more effectively. The custom fields and structured data lists further enhance their ticket management system.
Finally, the REST API provided by Deskhero allows CargoKing Ltd. to integrate the platform with their existing systems, ensuring a seamless customer support process.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI improves the quality of responses by analyzing previous tickets and knowledge base articles to suggest replies. It also uses OpenAI embeddings to find relevant content from uploaded files and scraped website data.
How does Deskhero enhance the ticket management system?
Deskhero enhances the ticket management system by providing a kanban board to visualize the workflow and custom fields and structured data lists for better organization. The AI capabilities also improve the efficiency of the support agents and reduce the response time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This ensures a seamless customer support process.
* This article provides an example of how a fictive company in the Manufacture of enclosed cargo trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
