ProFrame Manufacturing receives a high volume of customer inquiries daily, ranging from product specifications to installation guidance. They use Deskhero's ticket management system to organize and prioritize these inquiries. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The company also leverages Deskhero's knowledge base feature, which is populated by AI-generated articles from Word, PowerPoint, and PDF files. This feature allows customers to find answers to common questions, reducing the load on the customer support team.
ProFrame Manufacturing has also benefited from Deskhero's website scraping feature. The AI scrapes data from their website and uses it to enhance search results, making it easier for customers to find relevant information.
With Deskhero's REST API, ProFrame Manufacturing has integrated the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have not only improved the efficiency of their customer support but also increased customer satisfaction.
By leveraging Deskhero's advanced AI capabilities, ProFrame Manufacturing has transformed their customer support, providing faster and more accurate responses, and freeing up their team to focus on more complex issues.
How has Deskhero's AI capabilities improved ProFrame Manufacturing's response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time it takes to respond to customer inquiries.
How does ProFrame Manufacturing use Deskhero's knowledge base feature?
ProFrame Manufacturing populates their knowledge base with AI-generated articles from Word, PowerPoint, and PDF files. This allows customers to find answers to common questions without needing to contact customer support.
What benefits has ProFrame Manufacturing seen from using Deskhero's website scraping feature?
The website scraping feature enhances search results by including relevant information from ProFrame Manufacturing's website. This makes it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Manufacture of extruded profiles (e.g. window frames) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
