OpticMakers receives a high volume of customer queries every day. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and suggest relevant replies, reducing the time taken to respond to customers.
The AI also enhances the search results in OpticMakers' knowledge base. By analyzing previous search queries and clicked results, the AI provides more relevant results, helping customers find the information they need quickly.
OpticMakers uses Deskhero's user groups feature to organize their customer support team. This ensures that tickets are directed to the right personnel, improving the team's efficiency.
Deskhero's custom email domains feature allows OpticMakers to maintain brand consistency in their communication. This not only enhances their professional image but also builds trust with customers.
Finally, OpticMakers uses Deskhero's REST API to integrate the platform with their existing systems. This creates a seamless workflow, further enhancing the efficiency of their customer support process.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI analyzes previous tickets to suggest relevant replies to new tickets. This reduces the time taken to respond to customers and enhances the efficiency of the ticket management process.
How does Deskhero's user groups feature improve team efficiency?
The user groups feature allows companies to organize their customer support team. This ensures that tickets are directed to the right personnel, improving the team's efficiency.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of eyeglasses and frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
