VisionCraft receives hundreds of customer queries daily, ranging from product inquiries to technical support. With Deskhero, they can efficiently manage these tickets using the platform's structured data lists and custom fields. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
The AI-powered comprehensive search bar has been a game-changer for VisionCraft's customer support team. By leveraging OpenAI embeddings from various sources, the search bar provides enhanced search results, making it easier for the team to find relevant content and resolve customer queries more efficiently.
Deskhero's AI capabilities also extend to the generation of knowledge base articles. By scraping data from VisionCraft's website and analyzing uploaded files like policies, manuals, and presentations, the AI creates informative articles that help customers self-resolve common issues, reducing the load on the customer support team.
The custom email domains feature allows VisionCraft to maintain brand consistency in their communication. Meanwhile, the user groups feature helps them organize their customer support team better, ensuring that tickets are directed to the right personnel.
Lastly, VisionCraft uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The result is a streamlined, efficient customer support process that enhances customer satisfaction.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new tickets. This significantly reduces the response time and helps resolve customer queries more efficiently.
How does the AI-powered search bar work?
The AI-powered search bar leverages OpenAI embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to provide enhanced search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of eyeglasses and frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
