FileMaster Inc. has a vast product catalog and an extensive knowledge base. The company was struggling with managing customer queries efficiently due to the high volume of tickets and the complexity of their products. They decided to implement Deskhero to leverage its AI capabilities for better ticket management and customer support.
With Deskhero, FileMaster Inc. is able to automatically generate suggested replies for customer queries using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has significantly reduced the response time and improved the quality of support provided to customers.
The AI-powered comprehensive search bar in Deskhero has made it easier for the support team to find relevant content quickly. The search results are enhanced using OpenAI Embeddings, making the process more efficient and accurate.
Deskhero's REST API has allowed FileMaster Inc. to integrate the platform with their existing systems seamlessly. This has enabled them to maintain a unified view of their customer interactions across different channels.
Overall, the implementation of Deskhero has transformed FileMaster Inc.'s customer support operations, making them more efficient and effective.
How has Deskhero improved the response time for customer queries?
Deskhero uses advanced AI capabilities to generate suggested replies for customer queries using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This has significantly reduced the time taken to respond to customer queries.
How does the AI-powered search bar work in Deskhero?
The AI-powered search bar in Deskhero uses OpenAI Embeddings to enhance search results. It makes it easier for the support team to find relevant content quickly and accurately.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows seamless integration with existing systems, enabling a unified view of customer interactions across different channels.
* This article provides an example of how a fictive company in the Manufacture of filing equipment (e.g. cabinets) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
