StorageSolutions Co. has a wide range of products and a large customer base. Managing customer queries and providing timely support was becoming a challenge. They decided to implement Deskhero to leverage its AI capabilities for better customer support.
With Deskhero, StorageSolutions Co. is able to automatically generate suggested replies for customer queries using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has significantly improved the response time and the quality of support provided to customers.
The AI-powered comprehensive search bar in Deskhero has made it easier for the support team to find relevant content quickly. The search results are enhanced using OpenAI Embeddings, making the process more efficient and accurate.
Deskhero's REST API has allowed StorageSolutions Co. to integrate the platform with their existing systems seamlessly. This has enabled them to maintain a unified view of their customer interactions across different channels.
Overall, the implementation of Deskhero has transformed StorageSolutions Co.'s customer support operations, making them more efficient and effective.
How has Deskhero improved the response time for customer queries at StorageSolutions Co.?
Deskhero uses advanced AI capabilities to generate suggested replies for customer queries using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This has significantly reduced the time taken to respond to customer queries.
How does the AI-powered search bar work in Deskhero?
The AI-powered search bar in Deskhero uses OpenAI Embeddings to enhance search results. It makes it easier for the support team to find relevant content quickly and accurately.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows seamless integration with existing systems, enabling a unified view of customer interactions across different channels.
* This article provides an example of how a fictive company in the Manufacture of filing equipment (e.g. cabinets) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
