CabinetCrafters Ltd. was facing challenges in managing their growing customer base and their diverse range of queries. They needed a solution that could help them manage their helpdesk services more efficiently and effectively. They chose Deskhero for its advanced AI capabilities.
Deskhero's AI capabilities have enabled CabinetCrafters Ltd. to automate their ticket management process. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has not only improved the efficiency of the helpdesk team but also increased customer satisfaction.
The AI-powered comprehensive search bar in Deskhero has made it easier for the helpdesk team to find relevant information quickly. This has significantly reduced the time taken to resolve customer queries.
Deskhero's REST API has allowed CabinetCrafters Ltd. to integrate the platform with their existing CRM and ERP systems. This has provided them with a unified view of their customer interactions, improving their ability to provide personalized support.
Overall, Deskhero has helped CabinetCrafters Ltd. transform their helpdesk services, making them more efficient, effective, and customer-centric.
How has Deskhero improved the efficiency of the helpdesk team at CabinetCrafters Ltd.?
Deskhero's AI capabilities have automated the ticket management process at CabinetCrafters Ltd. The system generates suggested replies using OpenAI Embeddings, reducing the time taken to respond to customer queries and improving the efficiency of the helpdesk team.
How does the AI-powered search bar in Deskhero help the helpdesk team?
The AI-powered search bar in Deskhero uses OpenAI Embeddings to enhance search results. This allows the helpdesk team to find relevant information quickly and accurately, reducing the time taken to resolve customer queries.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems such as CRM and ERP, providing a unified view of customer interactions.
* This article provides an example of how a fictive company in the Manufacture of filing equipment (e.g. cabinets) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
