ColorDynamics uses Deskhero's user groups feature to organize their support team based on expertise areas. The AI system then routes tickets to the appropriate group based on the content of the ticket, ensuring faster and more accurate responses.
The company also uses the custom email domains feature to create a professional and consistent image in their communications. The AI system uses the content of these emails to suggest replies and enhance search results.
ColorDynamics has a comprehensive knowledge base, which they keep updated using Deskhero's knowledge base articles generation feature. The AI system analyzes these articles, along with previous tickets, to provide the most relevant support to customers.
The company also uses Deskhero's kanban board to manage their support workflow. The AI system uses the data from the kanban board to predict workload and suggest resource allocation, helping the company to manage their resources more efficiently.
Finally, ColorDynamics uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems, ensuring seamless data flow and improving overall operational efficiency.
How does the AI system route tickets to the appropriate user group?
The AI system analyzes the content of the ticket and routes it to the appropriate user group based on their area of expertise.
How does the AI system use the knowledge base to provide support?
The AI system analyzes the articles in the knowledge base, along with previous tickets, to provide the most relevant support to customers.
How does the AI system use the data from the kanban board?
The AI system uses the data from the kanban board to predict workload and suggest resource allocation, helping the company to manage their resources more efficiently.
* This article provides an example of how a fictive company in the Manufacture of Flexographic Inks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
