InkFusion receives a high volume of customer queries daily, which they manage using Deskhero's tickets management system. The AI system analyzes these tickets and suggests replies based on previous similar tickets and relevant knowledge base articles, reducing the time taken to respond to queries.
The company uses the custom fields feature to categorize tickets based on various parameters. This structured data list helps the AI system to provide more accurate suggestions for replies.
InkFusion has a vast knowledge base, which they keep updated using Deskhero's knowledge base articles generation feature. The AI system uses these articles, along with the content of previous tickets, to provide comprehensive support to customers.
The company also uses Deskhero's website scraping feature to extract the latest information from relevant websites. The AI system uses this data, along with the existing knowledge base, to provide the most up-to-date and relevant support to customers.
Finally, InkFusion uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improving overall efficiency.
How does the AI system suggest replies to tickets?
The AI system analyzes the content of the ticket and searches for similar previous tickets and relevant knowledge base articles. It then suggests replies based on this analysis.
How does the AI system use the knowledge base to enhance support?
The AI system uses the articles in the knowledge base, along with the content of previous tickets, to provide comprehensive support to customers.
How does the website scraping feature work?
The website scraping feature automatically extracts the latest information from relevant websites. This data is then used by the AI system to provide the most up-to-date and relevant support to customers.
* This article provides an example of how a fictive company in the Manufacture of Flexographic Inks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
