WaxWorks deals with numerous customer inquiries every day regarding product application, troubleshooting, and safety guidelines. Deskhero's advanced AI capabilities enable automatic categorization and prioritization of these inquiries, easing the burden on the customer service team.
The AI uses OpenAI embeddings from past tickets, knowledge base articles, uploaded files such as policies/manuals/presentations, and scraped website data to find pertinent content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, which the customer service team uses to deliver fast and precise responses.
Deskhero's AI also improves the search results on WaxWorks' helpdesk. When a customer submits a query, the AI uses the embeddings to locate the most relevant articles and suggestions, offering the customer immediate solutions and minimizing the need for direct contact with the service team.
Moreover, the AI assists in maintaining the knowledge base by creating articles from word, powerpoint, pdf files. This ensures the knowledge base is consistently updated and provides comprehensive information about all products.
In conclusion, the implementation of Deskhero's AI capabilities has greatly enhanced the efficiency of WaxWorks' customer service operations, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI categorize and prioritize customer inquiries?
Deskhero's AI uses OpenAI embeddings from past tickets, knowledge base articles, and other sources to comprehend the context and urgency of the inquiry. Based on this, it categorizes and prioritizes the inquiries, ensuring that the most urgent issues are addressed first.
How does Deskhero's AI improve the search results on the helpdesk?
When a customer submits a query, Deskhero's AI uses the embeddings to locate the most relevant articles and suggestions from the knowledge base and other sources. This offers the customer immediate solutions and minimizes the need for direct contact with the service team.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI can create knowledge base articles from word, powerpoint, pdf files. This ensures the knowledge base is consistently updated and provides comprehensive information about all products.
* This article provides an example of how a fictive company in the Manufacture of Floor Waxes and Polishes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
