ShineMakers receives a high volume of customer queries daily about product use, problem-solving, and safety measures. With Deskhero's advanced AI capabilities, these queries are automatically classified and prioritized, reducing the workload on the customer support team.
The AI utilizes OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, which are used by the customer support team to provide quick and accurate responses.
Deskhero's AI also enhances the search results on ShineMakers' helpdesk. When a customer searches for a query, the AI uses the embeddings to find the most relevant articles and suggestions, providing the customer with immediate solutions and reducing the need for direct interaction with the support team.
Furthermore, the AI helps in managing the knowledge base by generating articles from word, powerpoint, pdf files. This ensures that the knowledge base is always up-to-date and contains comprehensive information about all products.
Overall, the use of Deskhero's AI capabilities has significantly improved the efficiency of ShineMakers' customer support services, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI classify and prioritize customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to understand the context and urgency of the query. Based on this, it classifies and prioritizes the queries, ensuring that the most critical issues are addressed first.
How does Deskhero's AI enhance the search results on the helpdesk?
When a customer searches for a query, Deskhero's AI uses the embeddings to find the most relevant articles and suggestions from the knowledge base and other sources. This provides the customer with immediate solutions and reduces the need for direct interaction with the support team.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This ensures that the knowledge base is always up-to-date and contains comprehensive information about all products.
* This article provides an example of how a fictive company in the Manufacture of Floor Waxes and Polishes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
