ParquetPro Ltd. deals with a wide range of products and gets a high volume of customer queries every day. Using Deskhero's AI capabilities, they can utilize OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content swiftly and accurately, thereby reducing the time spent on each ticket.
The AI-powered suggested replies feature of Deskhero has revolutionized the way ParquetPro Ltd. handles customer queries. By generating responses based on the context of the query, this feature has significantly reduced the response time and increased customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the helpdesk team to find relevant information across different sources. This feature has improved the accuracy of their responses and reduced the time spent on searching for information.
ParquetPro Ltd. has found the custom fields feature of Deskhero very useful. They can create custom fields based on their specific needs, which has improved the organization and categorization of their tickets.
The REST API provided by Deskhero has enabled ParquetPro Ltd. to integrate their existing systems with Deskhero, creating a seamless workflow. This integration has reduced the manual work involved in transferring data between different systems.
How has the AI-powered suggested replies feature improved customer satisfaction?
The AI-powered suggested replies feature generates responses based on the context of the query, which has significantly reduced the response time. This quick and accurate response has improved customer satisfaction.
How does the comprehensive search bar help the helpdesk team?
The comprehensive search bar, powered by AI, makes it easier for the helpdesk team to find relevant information across different sources. This improves the accuracy of their responses and reduces the time spent on searching for information.
How has the REST API benefited ParquetPro Ltd.?
The REST API has enabled ParquetPro Ltd. to integrate their existing systems with Deskhero, creating a seamless workflow. This integration reduces the manual work involved in transferring data between different systems.
* This article provides an example of how a fictive company in the Manufacture of flooring, parquets and other wood works industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
