Beverage Solutions Inc. receives a high volume of customer queries about the installation, operation, and servicing of their machinery. They use Deskhero's ticket management system to efficiently manage these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, improving the speed and accuracy of their responses.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This enables them to promptly address critical issues. The AI capabilities further enhance this process by predicting the importance of tickets based on their content.
Beverage Solutions Inc. maintains a comprehensive knowledge base, including manuals and guidelines uploaded as Word, PowerPoint, and PDF files. Deskhero's AI capabilities scan these documents and generate relevant content for the knowledge base articles. This has significantly expedited the process of updating the knowledge base.
The company also leverages Deskhero's website scraping feature to keep their knowledge base current with the latest information from relevant industry websites. The AI capabilities augment this process by identifying and prioritizing the most pertinent information.
Lastly, Beverage Solutions Inc. utilizes Deskhero's REST API to integrate their customer support system with other business applications. This ensures a seamless customer service experience. The AI capabilities enhance this integration by providing relevant suggestions and enhancing search results.
How does Deskhero's AI capabilities enhance the quality of our customer service?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded documents to suggest relevant replies to customer queries. This improves the speed and accuracy of your responses. The AI also enhances the categorization and prioritization of tickets, the updating of the knowledge base, and the integration with other business applications.
Can Deskhero handle documents in different formats like Word, PowerPoint, and PDF?
Yes, Deskhero can handle documents in different formats. It can scan these documents and generate relevant content for the knowledge base articles.
Can Deskhero integrate with other business applications?
Yes, Deskhero provides a REST API that allows you to integrate your customer support system with other business applications.
* This article provides an example of how a fictive company in the Manufacture of food and beverage processing machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
