Before implementing Deskhero, SmartFood Systems struggled with managing the high volume of customer queries and complaints. The platform's ticket management system allowed them to effectively organize and prioritize these tickets, leading to improved response times and customer satisfaction.
Deskhero's AI capabilities were a game-changer for SmartFood Systems. By utilizing OpenAI Embeddings from previous tickets and knowledge base articles, the AI could generate suggested replies, significantly reducing the time taken by support agents to respond to tickets.
The AI also enhanced SmartFood Systems' knowledge base. By automatically generating articles from uploaded files like policies, manuals, presentations, and scraped website data, the AI created a comprehensive and easily accessible resource for both customers and support agents.
The AI-powered comprehensive search bar feature of Deskhero improved the efficiency of finding relevant content within the platform. This feature proved invaluable for support agents when dealing with complex queries that required referencing multiple resources.
Lastly, the custom fields and user groups features allowed SmartFood Systems to customize their support process according to their specific needs, further enhancing the efficiency of their customer support.
How does Deskhero's AI improve ticket response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken by support agents to respond to tickets.
How does the AI enhance the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from uploaded files like policies, manuals, presentations, and scraped website data. This creates a comprehensive and easily accessible resource for both customers and support agents.
How does the AI improve the search functionality?
The comprehensive search bar feature, powered by the AI, improves the efficiency of finding relevant content within the platform. This is particularly useful for support agents dealing with complex queries that require referencing multiple resources.
* This article provides an example of how a fictive company in the Manufacture of food processing machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
