WagonWorks Ltd. was facing challenges in providing timely and accurate responses to customer queries due to the volume of requests and limited resources.
Implementing Deskhero, WagonWorks Ltd. was able to leverage the platform's AI capabilities to automate their helpdesk services. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
The REST API provided by Deskhero enabled WagonWorks Ltd. to integrate the platform with their existing systems, ensuring a seamless transition and enhancing the overall efficiency.
Deskhero's kanban board feature allowed WagonWorks Ltd. to visualize their workflow, identify bottlenecks, and improve their process efficiency.
Additionally, the knowledge base feature of Deskhero enabled WagonWorks Ltd. to create a self-service portal for customers, reducing the load on their customer service team.
How does Deskhero's AI capabilities enhance the helpdesk services?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This automates the helpdesk services, making them more efficient.
What is the benefit of Deskhero's REST API?
The REST API allows companies to integrate Deskhero with their existing systems, ensuring a seamless transition and enhancing the overall efficiency.
How does the kanban board feature improve process efficiency?
The kanban board feature allows companies to visualize their workflow, identify bottlenecks, and improve their process efficiency.
* This article provides an example of how a fictive company in the Manufacture of freight wagons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
