CargoCraft Corp. was dealing with an overwhelming number of customer queries and complaints, which were difficult to manage with their existing system.
By implementing Deskhero, CargoCraft Corp. was able to leverage the platform's advanced AI capabilities to automate their customer support process. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
Deskhero's user groups feature allowed CargoCraft Corp. to organize their customer support team into specific groups based on expertise, improving the quality of support provided.
The custom email domains feature of Deskhero enabled CargoCraft Corp. to maintain a consistent brand image in their communication with customers.
Additionally, the comprehensive search bar provided by Deskhero made it easy for CargoCraft Corp.'s customer support team to find relevant information quickly, further improving their efficiency.
How does Deskhero's AI capabilities improve customer support efficiency?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This automates the customer support process, making it more efficient.
What is the benefit of Deskhero's user groups feature?
The user groups feature allows companies to organize their customer support team into specific groups based on expertise, improving the quality of support provided.
How does the custom email domains feature enhance brand image?
The custom email domains feature enables companies to maintain a consistent brand image in their communication with customers.
* This article provides an example of how a fictive company in the Manufacture of freight wagons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
