FreightMaster Inc. was struggling with managing customer queries and complaints. The traditional ticketing system was slow and inefficient, leading to customer dissatisfaction.
With Deskhero, FreightMaster Inc. was able to automate the ticket management process. The advanced AI capabilities of Deskhero leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content.
This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. The comprehensive search bar also enhanced the efficiency of finding information.
Deskhero's website scraping feature allowed FreightMaster Inc. to keep track of customer feedback and reviews on various platforms, enabling them to address issues proactively.
The custom fields and structured data lists provided by Deskhero made it easy for FreightMaster Inc. to categorize and manage customer queries, further improving their customer support efficiency.
How does Deskhero's AI capabilities improve the ticket management process?
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows companies to keep track of customer feedback and reviews on various platforms, enabling them to address issues proactively.
How do custom fields and structured data lists improve customer support efficiency?
Custom fields and structured data lists make it easy to categorize and manage customer queries, making the customer support process more efficient.
* This article provides an example of how a fictive company in the Manufacture of freight wagons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
