OvenTech Solutions frequently handles intricate customer inquiries about their products' setup, operation, and troubleshooting. They use Deskhero's advanced AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like user guides and product manuals. This has significantly reduced the response time to customer queries.
With Deskhero's website scraping feature, OvenTech Solutions is able to keep their knowledge base updated with the latest information from relevant online sources. The AI then uses this data to enhance search results, making it easier for support agents to find the information they need.
The company also leverages the custom fields feature in Deskhero to categorize and prioritize tickets based on their urgency and complexity. This, combined with the kanban board, allows them to manage their workflow more effectively.
Deskhero's REST API has been integrated with OvenTech Solutions' existing systems, allowing for seamless data exchange and improving overall operational efficiency.
Overall, Deskhero's AI capabilities have enabled OvenTech Solutions to provide faster, more accurate customer support, leading to increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like user guides and product manuals. These embeddings are used to find relevant content, which is then processed by OpenAI's ChatGPT to generate the suggested replies.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows you to automatically gather and update your knowledge base with the latest information from relevant online sources. This enhances the search results and makes it easier for support agents to find the information they need.
How does Deskhero's REST API improve operational efficiency?
Deskhero's REST API allows for seamless integration with your existing systems, enabling smooth data exchange. This reduces manual data entry and improves overall operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of furnaces and ovens for metallurgy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
