Galaxy Tubes receives numerous customer queries daily, ranging from product inquiries to technical support requests. By leveraging Deskhero's AI capabilities, the company can quickly and accurately respond to these queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
Deskhero's AI also enhances the search results on Galaxy Tubes' customer support portal. By analyzing the user's query and comparing it with the OpenAI embeddings, the AI can provide more accurate and relevant search results. This has resulted in a decrease in the number of repeat queries and an increase in customer satisfaction.
Galaxy Tubes also uses Deskhero's AI to manage its tickets. The AI can categorize and prioritize tickets based on their content and urgency. This has improved the efficiency of the customer support team and ensured that urgent issues are addressed promptly.
The company has also benefited from Deskhero's AI in managing its knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the company to update and maintain its knowledge base. This has also improved the quality of the content available to customers.
Overall, Deskhero's AI capabilities have enabled Galaxy Tubes to provide faster and more efficient customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI improve the efficiency of Galaxy Tubes' customer support?
Deskhero's AI improves the efficiency by using OpenAI embeddings to generate suggested replies to customer queries, enhancing search results, managing tickets, and maintaining the knowledge base.
How does Deskhero's AI enhance the search results on Galaxy Tubes' customer support portal?
The AI analyzes the user's query and compares it with the OpenAI embeddings to provide more accurate and relevant search results.
How does Deskhero's AI help in managing Galaxy Tubes' knowledge base?
The AI generates articles from Word, PowerPoint, and PDF files, making it easier for the company to update and maintain its knowledge base.
* This article provides an example of how a fictive company in the Manufacture of galvanized steel tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
