SteelCraft Inc. receives a high volume of customer queries every day. Using Deskhero's AI capabilities, the company can handle these queries more efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries.
The AI also enhances the search results on SteelCraft Inc.'s customer support portal. By analyzing the user's query and comparing it with the OpenAI embeddings, the AI can provide more accurate and relevant search results. This has led to a decrease in the number of repeat queries and an increase in customer satisfaction.
SteelCraft Inc. uses Deskhero's AI to manage its tickets. The AI can categorize and prioritize tickets based on their content and urgency. This has improved the efficiency of the customer support team and ensured that urgent issues are addressed promptly.
The company also uses Deskhero's AI to manage its knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the company to update and maintain its knowledge base. This has also improved the quality of the content available to customers.
Overall, Deskhero's AI capabilities have enabled SteelCraft Inc. to provide better customer service and improve customer satisfaction.
How does Deskhero's AI improve the efficiency of SteelCraft Inc.'s customer support?
Deskhero's AI improves the efficiency by using OpenAI embeddings to generate suggested replies to customer queries, enhancing search results, managing tickets, and maintaining the knowledge base.
How does Deskhero's AI enhance the search results on SteelCraft Inc.'s customer support portal?
The AI analyzes the user's query and compares it with the OpenAI embeddings to provide more accurate and relevant search results.
How does Deskhero's AI help in managing SteelCraft Inc.'s knowledge base?
The AI generates articles from Word, PowerPoint, and PDF files, making it easier for the company to update and maintain its knowledge base.
* This article provides an example of how a fictive company in the Manufacture of galvanized steel tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
