Tubular Solutions receives a large number of helpdesk requests every day. By leveraging Deskhero's AI capabilities, the company can handle these requests more efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to helpdesk requests.
The AI also enhances the search results on Tubular Solutions' helpdesk portal. By analyzing the user's query and comparing it with the OpenAI embeddings, the AI can provide more accurate and relevant search results. This has led to a decrease in the number of repeat queries and an increase in user satisfaction.
Tubular Solutions uses Deskhero's AI to manage its tickets. The AI can categorize and prioritize tickets based on their content and urgency. This has improved the efficiency of the helpdesk team and ensured that urgent issues are addressed promptly.
The company also uses Deskhero's AI to manage its knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the company to update and maintain its knowledge base. This has also improved the quality of the content available to users.
Overall, Deskhero's AI capabilities have enabled Tubular Solutions to provide faster and more efficient helpdesk services, improving user satisfaction and loyalty.
How does Deskhero's AI improve the efficiency of Tubular Solutions' helpdesk services?
Deskhero's AI improves the efficiency by using OpenAI embeddings to generate suggested replies to helpdesk requests, enhancing search results, managing tickets, and maintaining the knowledge base.
How does Deskhero's AI enhance the search results on Tubular Solutions' helpdesk portal?
The AI analyzes the user's query and compares it with the OpenAI embeddings to provide more accurate and relevant search results.
How does Deskhero's AI help in managing Tubular Solutions' knowledge base?
The AI generates articles from Word, PowerPoint, and PDF files, making it easier for the company to update and maintain its knowledge base.
* This article provides an example of how a fictive company in the Manufacture of galvanized steel tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
