GammaTech Industries receives a high volume of technical queries from customers about their gamma ray machines. Using Deskhero's ticket management system, these queries are effectively organized and prioritized. The system's AI capabilities analyze the content of each ticket using OpenAI Embeddings, identifying key issues and suggesting potential solutions based on previous tickets and knowledge base articles.
Deskhero's AI also enhances GammaTech's knowledge base by generating articles from uploaded files such as manuals, policies, and presentations. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Additionally, Deskhero's website scraping feature allows GammaTech to gather relevant information from external sources, which is then incorporated into the knowledge base. The AI capabilities analyze this data and use it to improve the accuracy of suggested responses to customer queries.
The comprehensive search bar powered by AI enables GammaTech's support team to quickly find relevant information from the knowledge base, tickets, and scraped website data. This significantly reduces the time spent on each query, improving the efficiency of the support team.
Finally, GammaTech utilizes Deskhero's REST API to integrate the platform with their existing systems, allowing for seamless data exchange and further enhancing the efficiency of their customer support operations.
How does Deskhero's AI improve the accuracy of suggested responses?
Deskhero's AI uses OpenAI Embeddings to analyze the content of tickets, knowledge base articles, uploaded files, and scraped website data. It identifies key issues and suggests potential solutions based on this analysis, improving the accuracy of responses.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature gathers relevant information from external sources. This data is then analyzed by the AI and incorporated into the knowledge base, improving the accuracy of suggested responses to customer queries.
How does Deskhero's REST API enhance the efficiency of customer support operations?
Deskhero's REST API allows for seamless integration with existing systems, enabling efficient data exchange. This enhances the efficiency of customer support operations by ensuring that all relevant information is readily available.
* This article provides an example of how a fictive company in the Manufacture of Gamma Ray Machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
