GearTech Solutions receives a high volume of customer queries regarding machine operation, maintenance, and troubleshooting. With Deskhero's advanced AI capabilities, the company can quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like manuals and policies. This has drastically reduced the time taken to respond to customer queries.
The company also uses the AI-powered comprehensive search bar to quickly find relevant content from their vast database of knowledge base articles, previous tickets, and scraped website data. This has made it easier for the support team to provide accurate solutions to customer problems.
GearTech Solutions has also benefited from the custom email domains feature of Deskhero. They have set up different email domains for different types of customer queries, making it easier to categorize and manage tickets.
The structured data lists and custom fields features have helped GearTech Solutions to organize their customer data in a more structured and efficient manner. This has improved the overall efficiency of their customer support process.
Overall, the advanced AI capabilities of Deskhero have enabled GearTech Solutions to provide faster and more accurate customer support, leading to increased customer satisfaction.
How has the AI capabilities of Deskhero improved the efficiency of customer support at GearTech Solutions?
The AI capabilities of Deskhero have improved the efficiency of customer support at GearTech Solutions by quickly generating suggested replies based on previous tickets, knowledge base articles, and uploaded files. This has drastically reduced the time taken to respond to customer queries. The AI-powered comprehensive search bar also helps to quickly find relevant content, making it easier to provide accurate solutions.
How does GearTech Solutions use the custom email domains feature of Deskhero?
GearTech Solutions uses the custom email domains feature of Deskhero to set up different email domains for different types of customer queries. This makes it easier to categorize and manage tickets.
How has Deskhero helped GearTech Solutions to organize their customer data?
The structured data lists and custom fields features of Deskhero have helped GearTech Solutions to organize their customer data in a more structured and efficient manner. This has improved the overall efficiency of their customer support process.
* This article provides an example of how a fictive company in the Manufacture of gear cutting, finishing and grinding machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
